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Public Safety · High-VolumeSMS-Based Complaint Management System
High-throughput SMS complaint and request management platform capable of 200+ transactions per second, built for national public safety and citizen services.
Overview
A mission-critical real-time platform for processing citizen complaints and requests submitted via SMS at national scale. The system was engineered for extreme throughput, fault tolerance, and 24/7 availability, integrated with national identity databases and operations monitoring infrastructure.
Key Responsibilities
- ▸Architected high-throughput SMS ingestion pipeline for 200+ req/sec sustained load
- ▸Built automated complaint triage, routing, and escalation workflow engine
- ▸Integrated with national identity databases and citizen registration systems
- ▸Designed fault-tolerant architecture with zero-downtime deployment capability
- ▸Built real-time operations monitoring dashboard for service control centres
Impact & Outcomes
- ✓200+ SMS transactions per second sustained throughput in production
- ✓National-scale citizen service accessible via basic mobile devices
- ✓SLA tracking and automated escalation reducing resolution times
- ✓High-availability architecture supporting 24/7 public safety operations
Technology Stack
JavaSMS GatewayOracleHigh-Volume ProcessingNADRA IntegrationReal-Time Systems